Shipping policy

Shipping

Most items are made to order.
We will keep you updated on its progress!
Thank you for your patience 💜💜

Making and packing time

Working days (Monday to Friday)

Processing time:

  • Ready to ship (eg Yarn) 1-2 days
  • Simpler made to order items (eg rings, notions) 3-4 days
  • Complex items (eg thread cutters, engraved or custom designs) 5-10 days

Shipping method

All items are sent by trackable, express post.
We use beautiful, sturdy, eco friendly packaging.

Sent by CTT (Correios de Portugal) within Portugal.
International orders are sent by CTT express airmail and delivered by your national postal service. 

Delivery time

Working days, after dispatch:

  • Portugal 1-3 days
  • Europe 3-8 days
  • Worlwide 5-10 days 

Delivery Fees

For smaller items the shipping fee is a flat rate - it will cost the same whether you buy one item or five, because they all fit in the same box.

For larger, heavier items, like yarn and yarn bowls, shipping fees are calculated by combined weight.

To preview the postage cost, add the items to your basket and add your address.

Customs charges & Tarriffs

Orders within the EU include 23% VAT. You will not be charged any further import taxes.

Orders to the United States will be shipped from Spain, as Portugal is not shipping to the US currently. We will collect and remit the 15% tariff to ensure a smooth journey through customs and no surprise charges.
The tariffs are calculated at checkout - add your address to see the total.

All other customers outside of the EU will not pay tax on their order, but it may be subject to customs charges at the border, depending on your country. We are not responsible for these customs charges.

Order status / tracking

You will receive an order confirmation email when you purchase, and an update with a tracking link when your order has shipped. 

You can track it through your national postal service, who will deliver. 

If your parcel is late, or anything goes wrong, please email us at fizzystitches@gmail.com with your name and order number so we can make it right.

Gifts

If you are sending a gift directly, let us know when you order! We can make them an extra special parcel and include a note from you too 😊
For EU parcels we can also leave the price off of the receipt. We do have to include itemised receipts when shipping to countries outside the EU.